
Strategy
At its core the company writes and delivers answers. Positioning it as an Information Innovation company would define the company by simplicity. Creating a foundation for what they seek to own— Understanding.
Together with the content teams, we mapped our all the information they needed to communicate.
Every step of the process currently in place was documented and redesigned to address their immediate and forseeable needs.
To assist us with this project, we developed a persona workbook to depict the user(Anne) and ensure that we held Anne at the center of the design.
